Frontline Psychological Services & Wellness solutions are informed by domain expertise, particularly in psychological science, human behavior, change management, crisis response, and integrative wellness.
Consultation may be requested when an organization finds itself plagued by low morale, shaken by crisis, or unable to meet its mission. Proactive consultation may occur to enhance staff well-being and stave off problems associated with chronic stress and secondary traumatic exposure.
Our approach to consulting may incorporate the following:
Takes a hierarchical and prescriptive approach. The consultant is the expert who offers his or her opinion and makes recommendations for follow-up action.
Favors non-hierarchical, non-prescriptive interactions between the consultant and a person or group (consultee) who seeks professional assistance involving a work problem. Helps the consultee improve his/her professional functioning and may involve identifying and remedying consultee difficulties (e.g., lack of skill, lack of knowledge).
Explores how culture comes into play during the consultation process. Requires (a) culturally humble consultants who consider how systemic issues impact the consultation process and content and (b) consultants who are sensitive to cultural differences and willing to acquire knowledge about their clients’ backgrounds.
Focuses on the ways problems are solved as well as the system in which the problems occur. The consultant and consultee examine communication patterns, group member roles, group problem solving and decision making, group norms and growth, leadership and authority, and intergroup cooperation and competition.
Program-centered administrative consultation
Prescribes an effective course of action for program implementation and involves assisting in the development and/or improvement of a program.
Consultee-centered administrative consultation
Seeks to understand and develop remedies for difficulties or barriers encountered by consultees when implementing a new program.